FAQs

My Order

How can i find the product i am searching for?
Relax and enjoy your purchase at LT. You have the possibility to search in different categories for several products in our diverse online range, all without time pressure! You can surf directly by using the shop navigation and you can use the limiting filters to find special products (for example use the filter for manufacturer's brand, size, etc). Alternatively, you have the possibility to enter a search keyword in the search field (grey bar "Search speaker products" at the top on the right). Then click on the button "Go!" and you will see the desired and all similar products matching your search keyword. If you have found all products, click on "Add to cart" and then follow the hints to complete your purchase.

I made an incorrect order for my speaker, can I send it back?

You can send an e-mail with your customer number or call us between 9:30 am -6:00 pm or you can bring it yourself at the same working hours.

How can i buy a product?
You can place an order via our onlineshop, email and by mail. Online Order If you have found your favorite product, click on the button "Add to cart" beside the product picture. After having added all desired products to your cart, click on the button "Proceed to checkout". Here, you can check your products in your cart. Then, you can continue with your order. If you are a returning customer, enter your email address and your password. Then choose your payment method and check your order. If you are sure that all entries are correct, click on "Complete order". Ready! You will get an email that confirms your order. If you are a new customer, you firstly have to enter your personal data and your shipping and invoice address. By entering and fixing a password you decide to create a customer account. Otherwise you only want to order once. Subsequently, you choose the desired payment method, check the correctness of your entries and then click on "Complete order". Ready! You will get an email that confirms your order. Order by mail Please sent an mail Audio Parts Rossmarkt 17 63739 Aschaffeburg Germany Email Order Please sent an email service@lautsprecher-technik.com

When is the order completed?
The order process is completed when you have checked and confirmed all entries and have then clicked on "Complete order". If your order is entered successfully, you will see a confirmation message. Then, you will get an email that confirms your order.

Delivery

To which countries do you deliver?
Your location does not matter - we will always deliver! You will find detailed information here "Shipping costs". The delivery is done by our logistics partner DHL (subsidiary of Deutsche Post).

My order has still not arrived and it is passed the expected delivery date
Please contact our Germany office on +49 (06021) 5847196 or email us at service@lautsprecher-technik.com someone will be able to assist you with any order queries.

How long is the delivery time?
Usually it takes between 3-5 working days from when your order has been processed. However if for some reason it does take longer, then please contact our Germany office on +49 (06021) 7932415 or email us at service@lautsprecher-technik.com Please note that weekend and holidays can delay the shipment.

To which countries do you deliver?
Your location does not matter - we will always deliver! You will find detailed information here "Shipping costs". The delivery is done by our logistics partner DHL (subsidiary of Deutsche Post).

Who will send my order?
The delivery is done quickly and reliably by our logistics partner DHL (subsidiary of Deutsche Post) to every address! If you are not at home on the delivery date, you can enter another shipping address (e.g. DHL pack station, work place, neighbour or another address of your choice). Your parcel will be sent to your entered address.

How much are the shipping costs?
Pay a shipping cost of 5,99 € once and buy as many products as you want (only valid in Germany)! For international shipments please click here.

Return/Cabcellation

How can i cancel an order?
You can place an order via our onlineshop, by phone, email and by mail.

How do i send the product back?
As an online mail-order firm it is important for us that you can easily send your products back. After receipt of the goods you have 100 days to send one or more products back. For this purpose please fill in the enclosed return form. Please indicate carefully your order number and your address. Furthermore, mention whether you would like to change the goods or if you would like to receive a reimbursement.

I do not like the product. how can i send it back?
If you do not like the products or if the size does not fit, you have the possibility to send them back to us within the next 100 days after receipt of the goods. The purchasing price will be booked to your account. You can also exchange the products for other colours or sizes. In all cases, the products have to be sent back in the original condition (that means without visible wearing evidence, with labels, clean and free of damage). Our return department checks all products. You are responsible for the return of the products as long as we receive the products.

My Account

Where can i change my data?
If you want to change your data you have to log in with your e-mail address and your password and then click on " at the left side. Change my data " to change first name and last name; click on "My address book" to enter, change or delete invoice address and shipping address.

I cannot log into my account.
Please make sure you have the correct email address and password, try and click through the ‘forgotten password’ link. If after this you still cannot log in please contact our Germany office on +49 (06021) 5847196 or email us at service@lautsprecher-technik.com someone will be able to assist you with any queries.

I have forgotten my password. What can i do now?
Don't worry. Click on "Login & Service" at the dark top of the shop, then click on "Forgot password?" enter the predefined security code and your e-mail address, then click on "Continue". You will get an e-mail containing a link to demand the final password.

How can i change my passwaor?
If you would like to change your password, please log in with your e-mail address and your password and choose "Change my password". Enter your old password in the first line. Below, you enter your new password and then again your new password for confirmation. You save your new password by clicking on "Save data".

Can i see my orders?
Yes. You can see your orders if you are logged in successsfully. You then have to choose the feature "My orders" at the left column. You can find information about order date, products, sum and order status. It is easy to control your order process and you can get general information about current and previous orders.

How can i delete my customer account?
Regretful we notice that you would like to delete your customer account at LT To delete your account, you firstly have to log in with your e-mail address and your password. Then, you choose "Delete account".

Foam Repair Kit

I have never repaired speakers before, can I repair them myself?
We have prepared an installation guide (download it here) and watch our helping videos (watch here). We are at service for 5 years as online shop and thousands of people successfuly repaired their speakers themselves. To see customers' review, please click (here).

The new surround is slightly larger than the speaker basket, can I cut the edges of it?
You can cut the edges of the surround with a scissors and overlap the foam to make it smaller as needed to fit speaker basket.

Foam surround vs Rubber surround?
surround is produced from polyether, very light due to the polyether's nature and micro bubbles give it a more flexible form so it could move in the magnet easly. Rubber surround is produced from plastic (GMO). It is heavier comparison to polyether and the motion of the rubber surround in the magnet is limited. Hence the sound quailty differs. Most of the speaker producing company uses foam surround.

One of my surround is worn up, should I change the other one too?
No, if you mind the look of it being different to the other, you can change the other one too.

How can I meassure the diameter of the surround correctly?
You can learn more about meassure from (here) and find the correct item (here)

Repair kit don`t fit the my speaker! How do I return the kit so I can get the right ones?

Please contact with us service@lautsprecher-technik.com

Do you have a speaker repair service?
Yes, we have. Learn more about repair service here.

Do I need shims?
Shims are not needed to properly replace speaker foam surround using our special adhesive and repair technique. Hand centering is easy and just as accurate. See repair- video.

Can I use surround adhesive for dust cap?
Surround adhesive supplied with your kit is specially formulated for speaker repair. It will attach foam or rubber surround, dust caps to all types of cones including Poly, Paper, Kewlar and aluminum.set time to dry is 30 min.